Q&A - Smart rack, smart life

FAQ

Frequently Asked Questions (FAQs) about Zhengzhou Linghang Smart Dry Racks

How does the smart dry rack work?

The smart dry rack operates through a remote control, mobile app, or voice commands (compatible with Alexa and Google Assistant). Users can raise, lower, or stop the rack at any height and activate features such as UV sterilization, fans, or heating for faster drying.

Can the rack handle heavy loads?

Yes! The rack is made from aerospace-grade aluminum alloy and features a reinforced structure, allowing it to support up to 35–50 kg of clothing, including heavy items like blankets and comforters.

Is the installation process complicated?

No, the installation is simple and user-friendly. It comes with a detailed installation manual and requires basic tools. For added convenience, professional installation services can also be arranged upon request.

Is it safe to use, especially with children at home?

Absolutely. It is designed with multiple safety features, including:
Anti-collision sensors that stop movement if obstacles are detected.
Overload protection to prevent damage from excess weight.
Smooth and quiet operation to avoid sudden movements or noise disturbances.

Does it work in humid or rainy weather?

Yes, it’s perfect for humid or rainy conditions. The built-in fans and heating system speed up the drying process, and the UV sterilization ensures clothes remain fresh and hygienic.

Is it energy-efficient?

Yes, the smart dry rack is energy-saving. It uses low-power motors and LED lighting, ensuring efficient operation with minimal energy consumption, making it eco-friendly and cost-effective.

What if there’s a power outage—can I still use it?

In the event of a power outage, the rack can still be manually operated to lower or retrieve clothes, ensuring you’re never left stranded.

Is it suitable for small apartments?

Yes, the rack’s space-saving, ceiling-mounted design makes it ideal for small spaces. It can be folded when not in use, ensuring maximum utilization of space without clutter.

What maintenance does it require?

Minimal maintenance is needed. Simply wipe the surface regularly to keep it clean and ensure the moving parts are free from dust. The LED lights and UV lamps are long-lasting and may only need occasional replacement after years of use.

Can it be used outdoors?

Yes, the rack is designed to withstand outdoor conditions such as humidity and temperature variations. However, for maximum durability, it’s recommended to install it in covered outdoor areas like balconies or patios.

What warranty and after-sales service do you provide?

We offer a 1–3 year warranty depending on the product model. Our customer service team is available for technical support, repairs, and part replacements to ensure long-term satisfaction.

How can I purchase your products?

You can order directly through our official website, authorized distributors, or online marketplaces. We also accept bulk and OEM/ODM orders for business customers.

Do you offer customization options?

Yes, we provide customized designs, colors, and features to meet specific requirements for residential, commercial, or industrial use. Contact us for personalized solutions!